Solutions Architect

The Solution Architect position is a technical role responsible for providing guidance and consulting on client

facing solutions leveraging the ServiceNow platform. This role contributes to the selling, structuring and

implementation of solutions.

As part of a regional practice, the Solution Architect participates in both services pre-sales and delivery activities

on select engagements for client and with partners within the region.

Day-to-day Responsibilities:

Services Pre-Sales (10%) 

• Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems
• Assist scope and position technical advisory services for clients implementing a ServiceNow program of work to support expansion and adoption of the platform
• Understand customer requirements, translate into solutions and communicate to clients
• Assist the Services Success Partner in region with scoping complex service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
• Work with existing clients on developing technical solutions and prototyping new initiatives.
• Will work with Account team on new business to understand customer objectives and provide continuity for architecture and roadmap exercises

Research & Skills Development (20%)

• Maintain expert knowledge of the ServiceNow platform and products
• Maintain current knowledge via internal webinars, case study, training, Wiki and all other resources available
• Help mentor Technical Consultants in relation to technical design standards and implementation best practices
• Perform research into technology partner or other vendor solutions in context of client requirements for integration Collaborate with ServiceNow Product, Sales, Operations & Professional Services for recommendations, points of view and documentation as needed

Delivery (60%)

• Design and communicate a Technical Architecture Blueprint based on the Capability and Process Implementation Roadmaps aligning to desired Business outcomes
• Work in conjunction with Program Directors and Engagement Managers to assist with technical program level activities including the rollout of client Center of Excellence (COE), delivery assurance and realization of customer journey. This may include time as a resident architect for strategic clients
• Provide thought leadership and ensure that customer engagements are aligned to ServiceNow Implementation Best Practices
• Create and maintain Platform Implementation Roadmap
• Provide hands on assistance with the detailed design and implementation approach of selected engagements
• Demonstrate product and technical leadership on ServiceNow engagements with customers and partners
• Assist delivery teams with resolving critical path technical issues, challenges
• Provide guidance on Customer’s ServiceNow Development lifecycle

People Management (10%)

• Serve as a manager and mentor to a group of high performing Technical Consultants with different expertise levels
• Provide direction and leadership for new hires, ensuring adherence to the enablement plan and new hire ramp times
• Act as the Delivery Leader to continuously improve the skills and quality of the individuals in the organization
• Provide a feedback loop in the Global Delivery process for resource, process and technical continuous improvement

Skills and Qualifications:

• Business analysis, requirements gathering and solution design abilities
• Experience in a Professional Services environment engaging with executive stakeholders, solution architects and extended program teams
• Solid Exemplary verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
• Proven experience in designing and implementing solutions on the ServiceNow platform
• Experience with the ITSM processes AND in the following functional areas: CSM, HR, SecOps, ITOM, ITBM
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience with scripting in the ServiceNow platform using Javascript: Business Rules, Client Scripts, UI Actions, UI Pages, etc.
• Is self-motivated / self-directed – capable of multi-tasking and accepting change both in tasks and schedule
• Ability to handle and overcome objections in both a pre-sales and engagement delivery context
• Ability to learn technology quickly through instruction and self-training
• Ability to work in an international, fast-growing environment
• Ability to travel up to 25% of the time
• Must have 10+ years of IT experience
• Must have minimum 6 years of ServiceNow development and implementation experience

Our Culture

The well-being of our employees around the world is the main focus of our culture. We believe that excellence is the result of a balance between working life and personal wellness.