CoE Technical Leader

Join the largest ServiceNow pure-play Center of Excellence, an Education & Global Community Hub!

Be part of the CoE High Performing Team structure, a group of highly skilled people working in cross-functional areas who focus on achieving a common business goal.

This highly effective team is innovative in problem-solving and is known for displaying a high level of communication and collaboration, delivering consistent and superior results.

We are looking for a leader responsible for bringing out the best in their people, utilizing their skills and abilities to the fullest. He or she validates and acknowledges growth and improvement with specific feedback to ensure their people know they are valued and appreciated.

The High Performing Technical Leader will oversee the delivery, execution, people management, and consulting on client-facing solutions leveraging the ServiceNow platform.

Reporting to the CoE Director, this person is also responsible for ensuring quality standards and project and software development best practices are always followed.

Responsibilities 

People Success - Leaders build their people.

• Build high-achieving individuals with a shared vision and create high-performing teams.
• Create and maintain a career path for each individual in the group.
• Build an inventory of skills, talents, and abilities. Discuss or find ways in which your team members can implement what they learn to reinforce their learning and grow.
• Provide Specific, Timely, Actionable Feedback.
• Monitor and review team and individual performance, and help individual team members to improve their performance.
• Set goals for the team and individuals and conduct quarterly performance reviews of the group using KPI results and other factors.
• Conduct Performance Appraisals.

Delivery (participation in specific customer efforts)

• Assure your team’s best practices adherence to meet our quality standards
• Focus on your internal team velocity & determine the backlog that can be produced within the team assignments
• Identify whether the team is dealing with any roadblock & provide the support to overcome the challenges faced
• Maintain a commit-to-deploy time within 90% range, ensuring the code has gone through testing & QA
• Maintain, track and ensure a CSAT indicator in compliance to ensure your team is delivering value back to the end-customer
• Participate in your team implementations by identifying bottlenecks in the development process before they start causing problems.
• Lead and own all technical aspects of the team. You will act as the first point of support.
• Help to create and maintain Platform Implementation Roadmap for a customer.
• Focus on implementing the best practices according to company standards.
• Monitoring and reporting on quality, risks, and potential opportunities for improvement.
• Maintain expert knowledge of the ServiceNow platform and products.
• Provide day-to‐day guidance to technical consultant’s staff to ensure timely, high-quality delivery of implementation projects.

Required competencies

• Relationship Builder
• It is vital to manage relationships & stakeholders.
• Communication Skills
• Fluent in business English language, written and spoken.
• Excellent presentation skills
• Ability to manage customers/ stakeholders and their expectations, and communicate results.
• Business Acumen
• Full understanding of the business priorities, industry, and ecosystem
• Customer-centric focus.
• Technical expertise
• Has the knowledge and passion for keeping learning and maintaining high technical standards as well as industry proficiency
• A proven record of excellence in managing a solutions-driven team at a senior level
• Time & priorities management
• Attention to detail; he/she is conscious that quality is about the details
• Ability to meet strict deadlines
• Culture ambassador
• Able to work on a cross-functional basis with teams from different cultures and time zones.
• Collaborative, self-driven, proven team player and team builder
• Energetic, eager to learn and work in a culturally diverse environment

Required  technical skills

• Bachelor’s Degree preferably in Information Technology or equivalent proven experience in technical consulting roles.
• 3+ years of experience building and managing diverse high performing teams.
• 5 years of experience on software or IT organization.
• 5 years of experience with Web Technologies (Java/JavaScript, AJAX, Angular.js, XML, HTML, Web Services, etc.).
• 5 years of experience in working with SaaS platforms for global customers.
• IT Service Management, ITIL proven experience.
• Agile SCRUM development methodology experience.

CoE purpose

Establish the CoE as a ServiceNow Education & Global Community Hub, to foster careers and support our company’s scalability & domain expertise advantage.

Differentiate Volteo Digital as an awesome place to work where everyone can unleash their full potential and maintain a work-life balance.

Our Culture

The well-being of our employees around the world is the main focus of our culture. We believe that excellence is the result of a balance between working life and personal wellness.